Returns & Refunds

All Studio Lola rings are made to order in Rotterdam. Each piece is made specifically in the ring size selected by the customer when placing the order.

Because our rings are made to order, we do not accept returns or exchanges simply because you have changed your mind.

We strongly encourage you to check your ring size carefully before placing your order. The responsibility for selecting the correct ring size rests with the customer. We are unable to accept returns or exchanges where the ring has been made to the size selected at checkout but the customer subsequently finds that the size is not suitable.

If you are unsure of your size, please contact us before ordering and we will be happy to assist.

Every Studio Lola piece is carefully inspected before it leaves our studio. If your ring arrives faulty, damaged or does not correspond with your order, please contact us as soon as possible, providing your order number and photographs demonstrating the issue.

Please do not return an item without contacting us first. We will provide instructions for returning the ring and, where applicable, arrange or reimburse the reasonable cost of return shipping.

If a fault is confirmed, we will, as appropriate, repair or replace the ring. Where repair or replacement is not possible or appropriate, we will provide an appropriate refund in accordance with applicable consumer law.

Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws. Where mandatory consumer rights apply, those rights take precedence over this policy.